Change of General Terms and Conditions of Service  

Some key changes you need to be aware of:

• a clearer contractual structure is introduced, with a separate Service Order (SO) per service category,
  
  
• clarity is enhanced regarding service renewals, payments, automatic renewals, and refunds,
  
  
• the framework concerning the right of withdrawal is restructured, as well as any applicable commercial refund policies, where relevant,
  
  
• clarifications are added regarding the support of technologies and software versions that have reached end‑of‑life,
  
  
• the terms related to offers, abuse procedures, account restrictions, and security checks are updated,
  
  
• upon SSL service renewal, the relevant certificate may be renewed with an equivalent Sectigo certificate and will be subject to the new General Terms of Service and the corresponding Sectigo SSL Service Order,
  
  
• the Loyalty Program is updated, implementing automated customer categorization into pricing tiers based on each customer’s portfolio. The applicable tier and corresponding prices will be displayed in the customer’s account and shopping cart, while any change in tier will be communicated accordingly,
  
  
• our hosting services are provided through modern data centers within the European Union, with the primary infrastructure currently located in Belgium. For the provision of these services, infrastructures or services of third‑party providers may also be used. More information is available in the Data Processing Information Notice,
  
  
• the relevant services may be provided from any infrastructure we operate within the European Union, without any material impact on the service functionality,
  
  
• for Web Hosting, Managed WordPress Hosting, Managed WooCommerce Hosting, Email Hosting, and Reseller Hosting services, after customers’ services are migrated to the new Control Panel, only renewal will be available, with the possibility of a free migration or upgrade to a new equivalent product, where available and permitted,
  
  
• Website Builder (Basekit) and Pixida services will be available for renewal only, without the option to upgrade, unless otherwise specified,
  
  
• Semi Dedicated Hosting services will be available for renewal only. A free migration to a different product on the new platform may be offered, subject to the customer’s consent and technical feasibility,
  
  
• any credits available in your account will be transferred normally to the new Control Panel. After the migration of your services, the use, management, and application of such credits will be governed by the new applicable Service Order for Credits.

The new Terms of Service for Domain Names define with greater clarity the procedures for registration, transfer, and renewal.

• Once the Domain Name Services are migrated to the new Control Panel, the new General Terms of Service (GTS), the corresponding Service Order (SO) for domain name services, and the new Data Processing Information Notice will apply.
  
  
• Until the migration of the Services to the new Control Panel is completed, the new General Terms of Service (GTS) and the Papaki – Legacy Special Terms of Service will remain in force.

Some key changes you need to be aware of include the following:

• Clearer terms are introduced regarding the registration, renewal, transfer, and overall management of domain names.
  
  
• Domain name renewals are governed by more detailed terms regarding duration and timing, as well as automatic renewals, which remain the default renewal method unless explicitly configured otherwise during renewal through the Control Panel.
  
  
• The framework for the right of withdrawal and refunds for domain names is clarified, in accordance with the applicable legislation and the commercial policies of the relevant registrar.
  
  
• In certain cases, such as grace periods and redemptions, special rules for management, recovery, and redemption apply, depending on the applicable TLD registry regulations.
  
  
• More detailed clarifications are added regarding the transfer of domain names, change of registrar, change of registrant/ownership details, and verification of information, depending on the registry and the applicable rules of the competent authority.
  
  
• Specific terms are introduced for premium and aftermarket domain names, including cases of different pricing, different renewal periods, and special transfer rules.
  
  
• Clarifications are added regarding the connection of domain names with related services, such as web hosting, email hosting, DNS, and DNSSEC.

For a detailed review of the new Domain Name Terms of Use, please refer to the document that follows.

Upon SSL service renewal following the migration to the new platform, the relevant certificate will be renewed with an equivalent Sectigo SSL certificate, in accordance with the applicable service terms in force at that time.

The SSL certificate Terms of Service are updated so as to more clearly reflect the purchase, activation, issuance, and renewal procedures for Sectigo SSL certificates, as well as Sectigo’s role as the certificate authority provider.

Some key changes you need to be aware of include the following:

• The SSL certificate will be renewed with an equivalent Sectigo certificate, in accordance with the applicable terms of the relevant service.
  
  
• SSL certificate activation must be completed within thirty (30) days from the date of service purchase.
  
  
• The renewal process may commence up to thirty (30) days prior to the certificate’s expiration date.
  
  
• The right of withdrawal applies in accordance with the General Terms of Service and the applicable legislation.
  
  
• Clarifications are introduced regarding Sectigo’s terms, compliance obligations, and cases of certificate revocation.

For a detailed review of the new SSL Terms of Use, please refer to the document that follows.

Any Credits available in your account at the time of the migration will be transferred normally to your account in the new Control Panel.

Until the migration of the Services to the new Control Panel is completed, any available Credits cannot be used for new purchases through the new Control Panel. Credits will continue to be usable only for Legacy Services, provided that such use is supported, in accordance with the applicable terms and technical limitations.

After the migration of your Services to the new Control Panel, the use, management, and application of Credits will be governed by the then‑applicable Service Order (SO) for Credits, as well as the other applicable legal and contractual documents of the Company.

Credits:

• may be used for purchases and renewals of selected services, provided that the available balance fully covers the total amount of the relevant order or renewal,
• cannot be combined with any other payment method for the partial settlement of the same order or renewal,
• differ from vouchers, which function as a discount applied at checkout and do not constitute an available account balance.

For a detailed review of the new Credits Terms of Use, please refer to the document that follows.